Refunds and Returns Policy for Dump It NYC | Junk Removal

Last Updated: 01/01/2023

At Dump It NYC | Junk Removal, we pride ourselves on delivering the highest quality waste removal services to our valued customers. We understand that occasionally, there may be concerns or reasons for a refund. This policy outlines the conditions and processes related to refunds and returns.

1. Service Return and Refund Eligibility

• Our policy lasts 14 days. If 14 days have passed since the completion of our service, unfortunately, we cannot offer you a refund or service correction.
• To be eligible for a service return or refund, you must provide a valid reason, such as unsatisfactory service, incomplete removal, or any other issues arising from our service delivery.

2. Initiating a Return

• To initiate a return, please contact our customer support via email at dumpit@stroybat.nyc with a detailed description of your concern, the date of service, and any relevant photos or documentation.
• Once we receive your email, our customer support team will review your claim and get back to you within 3-5 business days with the next steps.

3. Refund Process

• If your refund request is approved, we will initiate a refund to your original method of payment.
• Refunds will typically be processed within 7-10 business days, depending on your bank or payment provider’s processing times.
• Please note that if the service was partially executed, we may offer a partial refund proportionate to the work left undone.

4. Service Correction

• Instead of a refund, you may opt for a service correction, where we will return and address the specific areas or issues left incomplete or unsatisfactorily handled during the initial service.

5. Fees and Costs

• If the service return is due to an error on our part (e.g., incomplete removal), we will bear any additional costs required to rectify the error.
• If the service return arises due to reasons outside of our control (e.g., a change in customer requirements after service execution), additional costs may apply for further services.

6. Non-refundable Services

• Services that have been fully executed and completed to the specifications agreed upon at the time of booking are non-refundable.
• If there are changes to the initial agreement or new requirements introduced after the service has been completed, these are considered new services and will be billed separately.

7. Contacting Customer Support

For any queries, concerns, or to initiate a service return:

8. Customer Support

If you have questions about this policy or need further assistance, please contact:

Dump It NYC | Junk Removal 185 Van Dyke St, Brooklyn, NY 11231 Email: dumpit@stroybat.nyc

9. Updates to this Policy

This policy may be updated periodically to reflect changes in our services or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our refund and return practices.